Privacy Policy
At The AD Group, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you purchase or interact with our beauty and cosmetic products, skincare items, packaging supplies, and household essentials.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our store, website, social media pages, or communicate with us. By using our services or purchasing from us, you agree to the terms of this Privacy Policy.
1. About Us
The AD Group specializes in beauty and cosmetic products, skincare products, packaging supplies, and household essentials.
What we sell
- Beauty and cosmetic products
- Skincare products
- Packaging supplies
- Household essentials
Where we operate
- Physical store location
- Online store/website
- WhatsApp Business
- Instagram, Facebook, TikTok, and other social media platforms
- Delivery and customer support channels
Privacy inquiries
- Email: theamadadsongroup@gmail.com
- Phone/WhatsApp: 0546193087
- Address: Madina Main Station, adjacent NIB Bank
- Website: theamadadsongroup.com
2. Information We Collect
We may collect personal information directly from you when you place an order, contact us, subscribe, or engage with our business.
Personal identification information
- Full name
- Phone number
- Email address
- Delivery address
- Billing address
- Social media username
- Customer ID or order reference
Payment information
We do not store your debit or credit card details unless they are processed securely by an authorized payment provider.
- Payment confirmation details
- Mobile money payment records
- Bank transfer confirmation
- Transaction amount
- Purchase history
Product and order information
- Items purchased
- Product preferences
- Order dates
- Delivery requests
- Customer reviews or feedback
- Return or exchange records
Communications
- Emails
- WhatsApp chats
- SMS
- Phone call details
- Social media messages
- Customer support requests
Website and technical information
- IP address
- Browser or device type
- Pages visited
- Date and time of access
- Shopping cart activity
- Cookies and analytics
3. How We Use Your Information
Process orders
- Confirm purchases
- Arrange packaging
- Prepare deliveries
- Track transactions
Deliver products
- Ship your items
- Coordinate delivery
- Provide updates
Customer support
- Answer inquiries
- Resolve issues
- Handle exchanges or returns
Improve our products and services
- Understand customer preferences
- Improve product selection
- Enhance the shopping experience
Marketing and promotions
With your permission, we may send updates. You can unsubscribe anytime.
- New product updates
- Promotional offers
- Discounts
- Restock notifications
- Beauty and skincare tips
- Seasonal campaigns
Business administration
- Accounting
- Sales reporting
- Inventory management
- Fraud prevention
- Legal compliance
4. Product Safety and Customer Care
Because we sell skincare and cosmetic products, we may ask for limited optional product-related information such as skin type, product preference, and feedback about product use.
This helps us recommend products, address customer concerns, and improve service quality.
5. Cookies and Website Tracking
Our website may use cookies to:
You may disable cookies through your browser settings.
- Remember cart items
- Save preferences
- Improve performance
- Analyze visitor activity
- Support marketing
6. Sharing Your Information
We respect your privacy and do not sell customer information. We may share information with trusted third parties when necessary.
All third parties are expected to handle information responsibly.
Delivery partners
For shipping and order fulfillment.
- Courier services
- Dispatch riders
Payment providers
- Payment verification and processing
Marketing platforms
- Email services
- Social media ads
Legal authorities
- Where required by law or to protect our business
7. Data Retention
We keep customer information only as long as necessary for:
When no longer needed, information may be deleted or securely archived.
- Order fulfillment
- Customer support
- Accounting
- Legal obligations
- Business records
8. Data Security
We take reasonable steps to protect your information, including:
While we work to protect your data, no internet transmission is 100% guaranteed secure.
- Secure passwords
- Restricted staff access
- Order verification
- Protected devices and accounts
- Secure payment handling
- Monitoring for suspicious activity
9. Your Privacy Rights
Depending on applicable laws, you may request to:
To request any of the above, contact us at theamadadsongroup@gmail.com or 0546193087. We will respond as reasonably possible.
- Access your information
- Correct inaccurate details
- Update your contact information
- Request deletion
- Withdraw marketing consent
- Ask how your information is used
10. Marketing Communications
If you join our mailing list or contact us, we may send product launches, sales, promotions, restocks, tips, and recommendations.
- You may opt out by messaging us
- You may opt out by clicking unsubscribe where available
- You may request removal from marketing lists
11. Children's Privacy
Our products are intended for general consumers. We do not knowingly collect personal information from children without appropriate consent. If such information is submitted accidentally, contact us for removal.
12. Social Media
When interacting with us on Instagram, Facebook, TikTok, or WhatsApp, your information may also be subject to those platforms' privacy policies. Please review their policies directly.
13. International Customers
If we serve customers outside our local region or country, information may be processed where we operate or through service providers. We aim to protect all customer information appropriately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes may be posted on our website, social media, store notices, or customer communication channels. The latest version will always apply.
15. Contact Us
- Email: theamadadsongroup@gmail.com
- Phone/WhatsApp: 0546193087
- Address: Madina Main Station, adjacent NIB Bank
- Website: theamadadsongroup.com